FAQ

1.WHAT DOES LEVERAGE MEAN?

Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200, 1:1000. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade. In Protrade100 you may choose the leverage from 1:1 to 1:1000.


2.IS IT POSSIBLE THAT A TRADER OWES MONEY TO THE COMPANY?

No, it is impossible. If a trader loses more than he has in a trading account, the company must coverthe loss to 0.


3.WHAT IS THE MINIMUM DEPOSIT AMOUNT?

The minimum deposit amount is $250, and it allows you to open a trade on any instrument.


4.IS THERE ANY DIFFERENCE BETWEEN DEMO AND LIVE TRADING?

There are no differences in trading conditions and trading instruments. Trading on demo account is identical to live trading, except unavailability of deposit and withdrawal options for demo accounts


5.HOW TO CALCULATE THE AMOUNT OF MARGIN FOR A TRADE?

The amount of margin is equal to the trade volume divided by the leverage. The trade volume is equal to 10000 US Dollars multiplied by the amount of lots and by the exchange rate of a base currency in a pair to the USD. The base currency is the first in a currency pair. For example, in the EUR/USD currency pair the base currency is EUR (thereafter, the exchange rate of a trade to the USDollar is EURUSD), in USDCAD – is USD (the exchange rate of a trade to the US Dollar is equal to 1, because USD/USD = 1), in GBPJPY – the base currency is GBP (the exchange rate of a trade to the US Dollar is equal to the GBP/USD exchange rate or to the exchange rate of GBPUSD). So when the GBPUSD exchange rate equals 1.4956 in a 2 lot trade with the 1:100 leverage, the margin will be 10000 * 2 * GBPUSD/100 = 299.12 USD. In a 3.4 lots trade on USDJPY with the 1:1000 leverage, the margin is equal to 10000 * 3.5 * 1/1000 = 35 USD.


6.HOW MUCH WILL I EARN IF I START TRADING ON FOREX WITH MINIMUM DEPOSIT?

It totally depends on your experience, knowledge and skills. Forex/Crypto trading is very risky, and you should assume that risk and evaluate your level of professionalism. Protrade100 trading conditions make your way from a newbie to an experience trader simpler.


7.WHAT ARE THE STOCK EXCHANGE WORKING HOURS?

Trading session opens at 22:00 (GMT+00) on Sunday and closes at 22:00 (GMT+00) on Friday.


8.I FORGOT MY PASSWORD (OR I WANT TO CHANGE MY TRADER PASSWORD ). WHAT SHOULD I DO?

You canchange the password by applying to the Customer Support Service with the following information: email address, Account number. Once they verify your identity they will provide you a unique link – where you will be able to change your password. (Latin letters, from 6 to 12 symbols).

If you have forgotten or lost the password, please contact the Customer Support Service by e-mailsupport@Protrade100.com attach a scanned copy of your ID/driver license and describe the situation providing the account number. Your account password will be recovered or changed at your discretion.


9.DOES THE COMPANY CHARGE ANY FEES FOR DEPOSITING MONEY TO YOUR ACCOUNT?

The company does not charge any fees for depositing money to your trading account. However, yourtransaction amount will be charged with a commission by a payment system or a bank which credits or debits your account.


10.WHAT IS THE MINIMUM WITHDRAWAL AMOUNT?

There are no limits to withdrawal. You can always request the withdrawal of any remaining amount on your trading account. The exception includes bank wire (minimum amount for withdrawal is 300$). For wallets, electronic payment systems and bank cards – minimum amount for withdrawal is 1 USD, including commission. Also, please pay attention to the commission which a bank can charge for an operation: up to 30 US dollars.


11.WHAT IS AN ACCOUNT VERIFICATION? AM I ENTITLED TO TRADE ON AN UNVERIFIED ACCOUNT?

Verification means identification of a client. It protects your trading account at recovering your password or other confidential data. Account verification procedure does not affect operating with your funds. You are welcome to verify your account at any time.


12.HOW LONG DOES IT TAKE TO VERIFY AN ACCOUNT?

Account verification can take up to 72 working hours.


13.WHAT DOCUMENTS ARE REQUIRED FOR ACCOUNT VERIFICATION?

Any identifying documents are accepted. A passport (ID) or a driving license are preferred though plus utility bill from the past two months.


14.I RECEIVED AN EMAIL INFORMING ME THAT MY DOCUMENT WAS NOT ACCEPTED FOR VERIFICATION, WHAT SHOULD I DO?

The document is not accepted for verification in the following cases: the scanned document copy is of low quality. You sent the document that is unsuitable for verification (no photo or your full name). The document you sent was already used for the first level of verification or there is no expiration date on the ID.